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Customer Service may ask for this error message in order to troubleshoot the problem:

Cannot open DbQuery SELECT SUBSTR(SSM_KEY, 12, 16) AS [ITM-NUM],
SUM(MQTY_ORD_21 + MQTY_ORD_20) AS [QTY-ORD]
FROM SALSUM_S AS SSM
WHERE EXISTS(SELECT ITS.ITM-NUM FROM TELITS-M ITS WHERE ITS.ITM-NUM = SUBSTR(SSM.SSM_KEY, 12, 16) AND ITS.SUB-JCT = 'DVD')
AND EXISTS(SELECT ITS.ITM-NUM FROM TELITS-M ITS WHERE ITS.ITM-NUM = SUBSTR(SSM.SSM_KEY, 12, 16) AND ITS.SUB-JCT = 'CLEARANCE')
AND EXISTS(SELECT ITS.ITM-NUM FROM TELITS-M ITS WHERE ITS.ITM-NUM = SUBSTR(SSM.SSM_KEY, 12, 16) AND ITS.SUB-JCT = 'SHOP')
AND SSM.SSM_TYP = '10'
AND SSM.SSM_LVL = 4
GROUP BY SUBSTR(SSM_KEY, 12, 16)
HAVING SUM(MQTY_ORD_21 + MQTY_ORD_20) >= 5
UNION SELECT SUBSTR(SSM_KEY, 1, 3) AS [ITM-NUM],
SUM(MGRO_SUB_21 + MGRO_SUB_20) AS [QTY-ORD]
FROM SALCIR_S AS CIR
WHERE EXISTS(SELECT ITS.ITM-NUM FROM TELITS-M ITS WHERE ITS.ITM-NUM = SUBSTR(CIR.SSM_KEY, 1, 3) AND ITS.SUB-JCT = 'DVD')
AND EXISTS(SELECT ITS.ITM-NUM FROM TELITS-M ITS WHERE ITS.ITM-NUM = SUBSTR(CIR.SSM_KEY, 1, 3) AND ITS.SUB-JCT = 'CLEARANCE')
AND EXISTS(SELECT ITS.ITM-NUM FROM TELITS-M ITS WHERE ITS.ITM-NUM = SUBSTR(CIR.SSM_KEY, 1, 3) AND ITS.SUB-JCT = 'SHOP')
AND CIR.SSM_CTYP = '11'
AND CIR.SSM_LVL = 1
GROUP BY SUBSTR(SSM_KEY, 1, 3)
HAVING SUM(MGRO_SUB_21 + MGRO_SUB_20) >= 5
ORDER BY QTY-ORD DESC:

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